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Your spotlight on local services

About us

We are here to make health and social care better for local people. We believe that the best way to do this is by designing local services around their needs and experiences.

Everything we say and do is informed by our connections to local people and our expertise is based on their experience. We are the only organisation looking solely at people’s experience across all health and social care.

As an organisation that must exist by law, our role is to make sure that local health and social care services, and the local decision makers, put the experiences of people at the heart of their care.

Our vision/mission

We exist because we want people to have happy and healthy lives, with everyone working with, and listening to each other and by being involved with local organisations (if they want to be).

Healthwatch Salford aims to encourage and enable local people, including those who are most marginalised or vulnerable, to have more control in their lives and to influence the organisations that affect them. This includes: 

  • helping people to improve and use their skills to do things for themselves and others;
  • supporting people in getting their voices heard; and
  • improving health and wellbeing. 

Our Values

In everything we do, we make sure that we stick to our three core values. These are:

  • Involve – listening, engaging and encouraging people with sensitivity and respect.
  • Influence – making change happen through helpful challenge
  • Aspire – being the best that we can be. 

Our Roles 

  1. Involving – to promote and support local people to be involved in the planning and delivery of health and social care services
  2. Listening – to gather your views, needs and experiences of health and social care services
  3. Reporting – to report your views, needs and experiences to the people who plan and provide health and social care services
  4. Monitoring – to help local people check the quality of health and social care services
  5. Signposting – to provide information about local health and social care services so that you can make informed choices.