Share your views on NHS 111

From 1 December 2020, NHS England launched a campaign called NHS 111 First. This campaign encourages the public to call NHS 111 before attending A&E or seeking urgent medical care, to ensure they are directed to the most appropriate service.
Woman on phone

For the first time, callers to NHS 111 can now receive a pre-booked timeslot to attend their local A&E, as well as receive a same-day appointment booking at the GP and some other urgent health services. This aims to reduce waiting times at emergency departments and limit the number of people in waiting rooms to prevent the spread of COVID-19.

This survey aims to take a closer look at people’s experiences and attitudes to NHS 111 generally, as well as the new time-slot booking service being rolled out through NHS 111 First. The survey will take around 15 minutes to complete and the results will help us inform the NHS about how the delivery of NHS111 services can be improved for you and your loved ones.

Complete the survey

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Tell us about your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

Talk to us