Tell us about your experiences of NHS and social care services

Take five minutes to share your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones. Please take five minutes to share your story with us.

Click here to read what happens to the feedback you share with us.

To understand how we will use your information read the 'How we use this information' at the end of the page.

You can also call us on 0330 355 0300

What to do if you are worried about an Adult?

If you believe or suspect an adult at risk is being abused, it is vital you alert the authorities.

Reporting line: 0161 206 0604

From 8.30am to 4.30pm from Monday to Friday

In an emergency call the police or ambulance 999.

Complete the online reporting form here: Report a Safeguarding Concern

Email: worriedaboutanadult@salford.gov.uk

Salford Social Services Emergency Duty Team (out of hours)
Telephone: 0161 794 8888 (4.30pm to 8.00am weekdays and 24 hours over weekends and bank holidays)

If you are worried about someone who may need some help/care and support, but you are not concerned about abuse or neglect, there is more information here about exploring different options and you can use the portal to request support.

What to do if you are worried about a child or young person?

If you are worried about the welfare or safety of a child or young person under 18 it is very important that you contact the Bridge Partnership straight away.

All reports or enquiries concerning the welfare or safety of a child must go straight to the Bridge Partnership Tel: 0161 603 4500 or via their online portal.

The Bridge Partnership is available Monday to Friday from 8:30am - 4:30pm. If you need to speak to someone outside of these times, please contact the Emergency Duty Team (EDT) on 0161 794 8888.

If a child is in immediate danger of being harmed or is home alone, call the police on 999.

Complete the survey

2. Please tell us about you experience

What went well? What could have been better?

3. Does your feedback apply to a specific service? If so, please tell us which ones(s).

eg. the GP surgery name or hospital department

Tell us a bit about you

It would really help to know a little more about you so that we can better understand how people's experiences may differ. These questions are completely voluntary.

7. Please tell us your age

9. Is your gender identity the same as your sex recorded at birth?

How we use this information

The information you share with us helps us spot trends to identify areas for improvement. We may use quotes in our reports, but we will not use any information that will identify you.

As well as your feedback, we also ask you to volunteer some personal information. This helps us to help us understand how different groups experience local health and social care services and supports our focus on improving equality, diversity and inclusion.

If you are sharing information on behalf of another person, make sure that you have their permission to do so, or the information you do share should be anonymous.

Find out more about how we handle your information in our privacy statement.

Can we stay in touch?

We'd love to tell your story and keep you updated about our work and the difference sharing your experiences with us can make.

Using your story for media

To promote our campaigns we use people's stories to show what needs to change. The media (newspapers, radio or TV) ask if we have people who can their story when we publish a press release about our research.

Would you be happy for us to contact you about your experience for media purposes or to use your story as a case study in our material? We won’t pass on your name and contact details to the media without speaking to you first about what it involves.

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