Speaking out about your experiences of care does make a difference

Speaking out about your experiences of care does make a difference – CQC research found that 66% of people in England who have raised concerns about poor care were satisfied with the resolution.
Man standing infront of a Healthwatch Talk to Us sign at a community event

People regret not raising concerns about their care – but those who do raise concerns see improvements.

New research has found that almost 7 million people who have used health or social care services, in the last five years, have had concerns about their care but never raised them. Of these, over half (58%) expressed regret about not doing so.

The most common reasons for not raising a concern were:

  • not knowing how (20%) or who (33%) to raise it with
  • not wanting to be seen as a ‘troublemaker’ (33%)
  • worries about not being taken seriously (28%)
  • feeling that nothing would change as a result (37%).

However, when people did raise a concern or complaint, the majority (66%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.

Have your say

Your experiences of care supports monitoring, inspecting and rating of services.

We encourage you to share your experiences – not only poor care but good care too.

Share your feedback to the CQC:

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Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

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