People regret not raising concerns about their care – but those who do raise concerns see improvements.
New research has found that almost 7 million people who have used health or social care services, in the last five years, have had concerns about their care but never raised them. Of these, over half (58%) expressed regret about not doing so.
The most common reasons for not raising a concern were:
- not knowing how (20%) or who (33%) to raise it with
- not wanting to be seen as a ‘troublemaker’ (33%)
- worries about not being taken seriously (28%)
- feeling that nothing would change as a result (37%).
However, when people did raise a concern or complaint, the majority (66%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.
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